A collective claim against Govia Thameslink Railway (“GTR”) – the operator of the Great Northern, Southern, Gatwick Express and Thameslink lines – was filed on Wednesday 24th November with London’s specialist competition court, the Competition Appeal Tribunal.
The claim revolves around the lack of access to so-called ‘boundary fares’ – where travellers holding a London Travelcard should be offered discounted fares taking them from the boundary of any zone covered by the card to their destination.
GTR is alleged to have not made ‘boundary fares’ sufficiently available for Travelcard holders to purchase, nor making passengers aware of their existence, in breach of UK’s competition rules. The rail company’s failure has left customers with little option but to buy a higher fare than was necessary because their travelcard already entitled them to travel part of their journey. It is calculated that 240 million journeys since November 2015 could have benefited from Boundary Fares if travellers had been aware of them.
The claim is estimated to be worth up to £77 million. It was filed by Mr Justin Gutmann, a consumer rail campaigner.